Frequently Asked Questions (FAQ)

1. What is MercohubPay Solutions?

MercohubPay Solutions is a leading payment gateway provider in Pakistan, helping businesses and individuals process online transactions securely and efficiently.

2. What services do you offer?

We provide secure payment gateway solutions, merchant onboarding, and online payment processing with multiple payment options including cards, wallets, and bank transfers.

3. How secure are MercohubPay Solutions’ services?

All our systems are PCI-DSS compliant, encrypted, and protected with two-factor authentication to ensure complete data safety.

🏪 For Merchants

4. How can I become a MercohubPay Solutions merchant?

You can easily register through our website, upload your required documents, and our team will review and approve your account.

5. What documents are needed?

You’ll need:

  • CNIC (National ID)
  • Business registration certificate
  • Proof of address

6. Is there a registration or setup fee?

Yes, charges may apply depending on your business type. Contact our sales team for details.

💳 Transactions & Payments

7. What payment methods are supported?

We support credit and debit cards, mobile wallets, and internet banking for convenient customer payments.

8. How quickly are transactions processed?

Most payments are processed instantly in real time.

9. Can I cancel or refund a payment?

Yes. Refunds or cancellations can be processed by contacting our support team.

⚙️ Integration & Technology

10. How can I integrate MercohubPay Solutions with my website or app?

We offer multiple integration options including:

  • API integration
  • Plugin integration
  • Hosted checkout pages

11. What technologies do you support?

Our system supports Java, PHP, Python, and .NET platforms.

12. How can I test the integration?

Request test credentials from our support team to try out the system before going live.

🧰 Support & Assistance

13. How can I reach customer support?

You can contact us via email at support@mercohubpaysolutions.com.pk or through the Contact Us form on our website.

14. What are your support hours?

Our support team is available Monday to Friday, 9:00 AM – 5:00 PM (PST).

15. Can I request a callback?

Yes, just fill out the callback form on our website and one of our representatives will get in touch.

🔒 Security & Compliance

16. Is MercohubPay Solutions PCI-DSS compliant?

Yes, we fully comply with PCI-DSS standards to ensure secure and reliable transactions.

17. How do you protect customer information?

We use encryption, secure servers, and strict access controls to safeguard all sensitive data.

18. How do you prevent fraud?

Our system includes real-time transaction monitoring and reporting to identify and prevent suspicious activities.

💰 Fees & Pricing

19. What are your transaction fees?

Fees vary by business type and volume. Please contact our sales team for customized pricing.

20. Are there setup or monthly charges?

Yes, setup and maintenance fees may apply depending on your plan.

21. How can I view my transaction history and fees?

You can view all your transactions, settlements, and fees by logging into your Merchant Dashboard.

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